Restoretools.pkg download. RestoreTools ( Purple Tools ). It's included in the RestoreTools package.

Symptom: Since the customer upgraded the UC to software pack 8.6 from 8.2 he is getting the following errors in the syslog:.%SIP-3-NOMATCH: Unable to find matching CCB for ccCallID -1 IOS Version: 15.1(4)M4b CUE Version: 8.6.3 CCA Version: 3.2.1 Hardware: UC560 Conditions: There are no sip trunks/devices in the system other than the CUE. Communications 500 Series for Small Business (UC500); Unified Communications 560 for Small Business (UC560); Unified Communications Software Packs. Obd auto doctor for windows.

• Gold Software Pack 2017
• Windows Essentials Software Pack

Gold Software Pack 2017

Windows Essentials Software Pack

My UC560 worked fine until about a week ago, it hung and lost some of the config in NVRAM. I copied over a saved config and all was back up and running. When remote offices call in and try to leave voicemail, they get 'beep beep beep'. Outside callers and extensions at the main office are fine. Cisco TAC suggested upgrading the device using CCA. I did this upgrade to software pack 8.6.2, erased the voicemail flash. Still get the beep beep beep. TAC said the 711ulaw codec may need hardcoded but it already is and worked fine until the crash.